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Troubleshooting Terms & Conditions:
⇒ Price is for per trip, with a maximum of 5 indoor units and 2 outdoor units.
⇒ Service is only applicable to residential units.
⇒ Service is not applicable to centralised cooling units, VRV system, or chiller Systems.
⇒ Service is not refundable nor transferable.
⇒ Indoor / outdoor accessibility height are less than 3 meters.
⇒ Service does not include top up gas, replacement or rectification of faults. A separate quote for any additional works will be given within 24hrs of the troubleshooting.
⇒ Troubleshooting is conducted during our operation hours only.
⇒ Our service comes with a 30-day guarantee. If you encounter any recurring issues within the first 30 days, please contact us.
Our Transparent Repair Policy
⇒ Major Repairs ($200 and above): The troubleshooting fee is waived entirely. You only pay the quoted repair price.
⇒ Standard Repairs (Below $200 requiring a second trip): We will waive your diagnostic fee, but a flat $30 logistics fee will be added to the repair quote. This helps us cover the cost of the second trip to install your parts.
⇒ On-The-Spot Fixes: If we can fix the issue immediately (e.g., Capacitor replacement or General Servicing) during the first visit, the troubleshooting fee is waived 100%, regardless of the repair cost. You only pay for the service or part provided.
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