General Policy:
⇒ Kim’s Aircon is committed to ensuring customer satisfaction. If you are not satisfied with your purchase or service, please review our refund and returns policy outlined below.

Eligibility for Product Refunds:
⇒ Refunds are available for products or services that have not yet been delivered or performed.
⇒ Refunds are available if the order cancellation is due to unavailability of goods or our inability to deliver the goods within the agreed period of time.
⇒ There will be no refunds if products or services have already been delivered or performed.
⇒ To be eligible for a refund, customers must provide at least 24 hours’ notice for cancellation of service.

Eligibility for Product Exchange:
⇒ Exchanges are available within 30 days from delivery for products that have been delivered but not yet installed.
⇒ For exchanges involving a higher-priced product, customers will pay the difference between the two products.
⇒ For exchanges involving a lower-priced product, customers will be eligible for a refund of the difference.
⇒ There will be no exchanges if products have been installed or damaged.

Product Returns for exchange or refund:
⇒ Products must be returned in their original condition, including all packaging, accessories, and documentation.
⇒ A nominal fee of S$100.00 for return shipping costs will be charged to the customer.
⇒ An additional fee of S$180.00 will be chargable for any damage to the orginal carton packaging.

Eligibility for Service Refunds:
⇒ Our services are non-refundable. However, we provide a service 30-day guarantee. Visit our warranty page for more info.
⇒ Customers can instead opt to reschedule appointments.

Service rescheduling Policy:
⇒ Customers must provide a minimum of 24 hours’ notice for rescheduling a service, with a limit of two rescheduling instances.
⇒ Failure to provide adequate notice may result in a rescheduling fee equivalent to 10% of the total cost.
⇒ Refusal of service at the door or failure to answer the door will be regarded as a cancellation.

Refund Processing:
⇒ Refunds will be processed within 14 business days after we receive the returned product or confirm the service cancellation.
⇒ Refunds will be issued using the original payment method.
⇒ Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

Changes to Policy:
⇒ Kim’s Aircon reserves the right to amend this refund and returns policy at any time.
⇒ Any changes will be posted on our website and will apply to purchases and services made after the posting date.
⇒ By choosing Kim’s Aircon, you agree to our refund and returns policy.
⇒ For further details or assistance, please contact our customer service team.